Conditions of Use
Please read these Conditions of Use carefully – they set out the basis on which you are allowed to use this website.
The content of this website and the products and services featured are only directed at and are only available to residents of the United Kingdom. The contents of this website shall be governed by and construed in accordance with English law and if We have a dispute regarding Your use of the Website or these Conditions of Use, the courts will use English law to determine that dispute. If You wish to take action against Us, as we are a UK company you should do so in the English courts only.
We will only communicate in English. Any telephone calls will be recorded and may be monitored for security, quality control and training purposes.
Santander UK plc (a company registered in England and Wales with its registered office at 2 Triton Square, Regent’s Place, London NW1 3AN, United Kingdom and company number 2294747) provides a Website www.alliance-leicester.co.uk ("the Website") which is generally accessible and may also offer various online services to its users (and such services may be subject to additional terms and conditions that will be made available to you). Such services may include online calculators, online application forms, internet banking products, product information, interest rates, email, chat rooms, instant messaging, text messaging, bulletin boards, and calendar facilities. The Website also includes advertisements and general information about Our products and services.
By entering the Website You are agreeing to and accepting these Conditions of Use. The Conditions of Use may be changed by us at any time. Any changes will be posted on this page. It is Your responsibility to check this page for changes. If You access and use the Website after We have made a change to these Conditions of Use You shall be treated as having accepted the change.
1. Target Audience
Although anyone may be able to access the Website, the content of the Website and the products and services featured are only directed at and are only available to and intended for use by residents of the United Kingdom.
2. Definitions
| "Conditions of Use" |
means these terms and conditions including any amendments which We may make to them in the future; |
| "We"/"Our"/"Us" |
means Santander UK plc; |
| "Website" |
means Our Website at www.alliance-leicester.co.uk; |
| "You"/"Your"/"Yourself" |
means You, a person who uses the Website; |
| "Your Equipment" |
means all such compatible equipment, software and communications lines (including any public communication lines) required by You to properly access the Website. |
3. Copyright and Trade Marks
This Website and its contents are protected by intellectual property rights, and either belong to Us or are licensed to Us to use.
3.1 Our Website and the copyright in the content of and materials featured on it are owned by or licensed to Us.
3.2 Santander, Alliance & Leicester and the flame logo are registered trademarks.
3.3 The names and logos of third parties mentioned on Our Website may be the trade marks, trade names or unregistered trade marks of those third parties and are used by Us with the permission of such organisations.
3.4 You may view, print, download or store temporarily extracts from Our Website for Your own personal reference or for the purpose of applying to Us to access or use the products and services featured on Our Website provided that:
- no content is modified in any way;
- no graphics are used separately from accompanying text;
- Our copyright and trade mark notices appear in all copies and You acknowledge this Website as the source of this material; and
- the person to whom you are providing these materials are made aware of these restrictions.
- No other use (including, for example, the alteration, deletion, use or downloading) of the content and materials featured on Our Website is permitted without Our written permission. Otherwise than as provided above, Our Website cannot, whether in whole or as to any part, be copied, reproduced, distributed or transmitted in any medium (including, for example, by the internet) without Our written permission.
Copyright© Santander UK plc. All right reserved.
4. Third Party Products, Services and Websites
4.1 The Website may feature the products and services of, and may contain materials produced by, third parties. The inclusion of such products, services and materials and any statements made about them does not constitute advice that they are available to or suitable for You. You must ensure that any third party product or service is suitable for Your specific needs.
4.2 The Website may, from time to time, refer to third party products and services. We do not warrant, and are not responsible for, the quality or availability of such products and services.
4.3 The Website may contain various links to third party websites over which We have no control. Such links are provided for convenience only and are accessed at Your own risk. We are not responsible for these websites in any way and You should check their terms and conditions and privacy policy when you visit them.
4.4 We are not responsible for the content of products and services offered by, or any other matters (including, for example, the privacy of Your relating to, any linked third party website. Any claim relating to any third party product or service or website must be made against the third party provider.
4.5 We are not responsible for any direct or indirect loss or damage you suffer in connection with the products and services of third parties which are featured on or linked to Our Website.
4.6 Any dealings by You with any third party on or through Our Website are between You and that third party and We are not responsible for any direct or indirect losses or damages that may arise from any such dealings.
4.7 No third party website may in any way be linked to the Website without Our prior written consent.
5. Our Liability To You
5.1 We regularly update the Website and provide the Website using all reasonable care and skill. However, We cannot guarantee that the content of the Website or the goods and services featured (including, for example, third party products and services) are available (either as featured or at all). The content of and the products and services featured in the Website are subject to change at any time without notice.
5.2 We cannot be held responsible to You for any scheduled or non-scheduled interruptions of the Website.
5.3 We do not guarantee that the Website or services shall be available or suitable for Your purposes and requirements and we shall not be liable to you if they are not and you suffer loss as a result. We do not guarantee the accuracy or completeness of any information contained on the Website (including, for example, information relating to any product or service or any third party product or service) or that the Website shall be error free and we shall not be liable to you if the Website is inaccurate, incomplete or if it contains an error and you suffer a loss as a result.
5.4 We shall only be liable for the actual amount of any loss or damage you suffer which is linked directly to anything we are responsible for under these Conditions of Use and which we could reasonably predict and which are not beyond our reasonable control.
5.5 Nothing in these Conditions of Use excludes or restricts Our liability for (i) death or personal injury resulting from Our negligence; (ii) our fraud or (iii) any matter which it would be illegal for Us to exclude or to attempt to exclude Our liability for.
5.6 We do not make any representation as to the accuracy or completeness of any opinion, advice or statement or any other information given by any third party which may be featured in or linked to the Website. We exclude all liability for any loss or damage (including loss of profit) which may arise directly or indirectly from any use of or reliance upon it.
6. Your liability to Us
6.1 You must pay to Us the amount of any liability, loss or expense We suffer as a result or any breach by You of these Conditions of Use or any other mis-use by You of the Website.
7. Access to the Website
7.1 We may change the minimum specification You require to access the Website at any time. We shall notify You of such a change by placing a message on the Website. We are not liable to You if any such change in specification results in Your Equipment (the responsibility for obtaining, maintaining and upgrading of which is Yours) becoming incompatible with the Website or becoming unable to perform, within the Website all of the functions previously performed.
7.2 You must not:
- Introduce or attempt to introduce any virus or any other contaminant to the Website or any of Our systems;
- In any way attempt to access, alter, de-compile, reverse engineer, destroy or otherwise tamper with any part of the Website or any of Our systems;
- Interfere with the Use of another person's access to or Use of the Website;
- Obtain access to information relating to another person which is on Our system;
- Use or attempt to Use the Website or any of Our systems for any unlawful or immoral purpose;
- Use the Website for any commercial purpose;
- Use the Website or any of Our systems to create a database (electronic or otherwise) that includes material downloaded or otherwise obtained from the Website or any of Our systems.
7.3 We may suspend or terminate Your access and use of the Website at any time with or without notice. We shall be entitled to suspend or terminate Your access to the Website if You have breached any of these Conditions of Use.
7.4 You shall be responsible for the cost of all charges You incur in accessing and using the Website.
8. General
8.1 We shall use reasonable endeavours to keep the Website free from viruses and corrupt files. We do not warrant that the Website is free from infection by viruses or anything else with contaminating or destructive properties.
8.2 We have no obligation to monitor, censor or edit the content of any material transmitted or received by You or other Users of the Website. You are responsible for the content of any material You transmit.
8.3 We may monitor material transmitted or received using the Website and shall be entitled to modify, edit or remove any material on the Website or transmitted or received using the Website.
8.4 Apart from You and Us, no other person has any right to enforce any of these Conditions of Use.
9. Regulators and Consumer Protection
9.1 Santander UK plc is authorised and regulated by the Financial Services Authority. FSA Registration number 106054.
9.2 Important information about compensation arrangements.
We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors - including most individuals and small businesses - are covered by the scheme. In respect of deposits, an eligible depositor is entitled to claim up to £85,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £85,000 (making a total of £170,000). The £85,000 limit relates to the combined amount in all the eligible depositor's accounts with the bank, including their share of any joint account, and not to each separate account. For further information about the scheme (including the amounts covered and eligibility to claim) please ask at your local branch, refer to the FSCS website www.FSCS.org.uk or call 020 7892 7300 or 0800 678 1100. Santander UK plc is an authorised deposit taker and accepts deposits under the Santander and cahoot trading names. In the unlikely event of a claim, the maximum compensation levels above would apply to the combined total of all deposits held with Santander UK plc (including cahoot).
9.3 Santander UK plc is licensed to carry on a Consumer Credit business by the Office of Fair Trading. Our Consumer Credit licence number is 0265029.
10. Complaints - What to do if You have a concern about Our Products or Services
10.1 To help You, We want to deal with any concerns or suggestions You may have, as quickly as possible. So, if there is something We are not doing as well as You would want or expect, please tell Us by:
- Calling into any of Our Branches; or
-
Telephoning Us on 0844 561 9790. We are available Monday to Saturday between 7am and 11pm and Sunday between 8am and 10pm. (calls cost 6 pence plus 5 pence per minute from a BT landline. Mobile and other providers' charges may vary).
- Writing to Us at Let's Work it Out, Santander UK plc, Carlton Park, Narborough, Leicestershire LE19 0AL.
10.2 We will aim to sort out Your concern immediately. If We cannot, We will aim to sort it out by the end of the next working day. If You need more information, ask for Our brochure "Let's work it out", which gives full details on how to take Your concern to the next stage.
10.3 If We are not able to deal with Your concerns in a way that suits You, You can contact The Financial Ombudsman Service (FOS), South Quay Plaza, 183 Marsh Wall, London, E14 9SR (telephone number 0845 080 1800). There are a few cases where the Ombudsman does not have power to act.
10.4 Following these procedures will not affect Your legal rights. If You would like to know more about Your legal rights contact Your local Trading Standard Office or Citizen’s Advice Bureau.
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